Darshan
Passionate Data Analytics and Cloud Enthusiast
About Me
🚀Welcome to my portfolio! I'm Darshan Sarkale, a skilled data and business analyst passionate about transforming complex data into actionable insights that drive business success. Holding a Master’s degree in Computer Science from Lakehead University, I bring a strong foundation in data analytics, machine learning, and business intelligence.
đź’ĽWith hands-on experience in data-driven roles, I specialize in optimizing data pipelines, crafting dynamic dashboards, and conducting deep-dive analysis. My work includes boosting ROI through strategic ad targeting, automating processes for greater accuracy, and building BI dashboards that deliver real-time, actionable insights to stakeholders.
đź“ŠProficient in tools like Python, SQL, Power BI, and Tableau, I excel in data visualization, reporting, and ETL processes. From data extraction to stakeholder reporting, my expertise lies in managing data ecosystems and collaborating across teams to drive impactful business decisions.
📚Lifelong Learner: I’m committed to staying ahead in the fast-evolving data landscape through certifications and continuous skill development in analytics and machine learning.
🤝Let’s Connect: I’m enthusiastic about new opportunities, collaborations, and contributing meaningfully to an organization. Feel free to reach out at darshansarkale098@gmail.com. Let's explore how we can use data to drive innovation together!
Resume
Here is my education, work experience, & some skills I've got.
Experience
telMAX Inc.
Tech Support Specialist
Jan 2025 - Present
- Reduced customer churn by 12% by developing Excel and Power BI dashboards for churn analysis and customer feedback trends, enabling data-driven retention strategies aligned with business goals.
- Achieved a 90% first-contact resolution rate by optimizing support workflows using BroadHub and diagnostic portals to efficiently troubleshoot modem, router, TV, and streaming service issues, significantly improving customer satisfaction.
- Enhanced marketing decision-making and reporting efficiency by supporting the Business Analyst team with A/B testing insights for product launches, analyzing customer behavior and KPIs (FCR, Active CX, Call Abandonment Rate), and automating API-based data pipelines to Power BI for real-time dashboard updates.
Vosyn
Data Analyst
Jan 2024 - Aug 2024
- Achieved a 25% increase in ROI by analyzing key data patterns and optimizing ad campaign performance, resulting in more effective data-driven targeting and strategic adjustments.
- Developed and maintained real-timed dashboards in SQL and PowerBI to track and visualize key metrics, enabling stakeholders to make informed, data-backed decisions with real-time insights.
- Automated data pipelines using SQL and Python, increasing data accuracy by 40% and reducing manual workload, ensuring high-quality data for business insights.
- Enhanced pricing accuracy by 15% through deep-dive analysis of customer trends, aligning pricing strategies with market needs for more informed business decisions.
- Accelerated deployment time by 27% and improved TTS model quality by 18% by collaborating with cross-functional teams to address and deliver precise data requirements.
Lakehead University
Research Assistant
Jun 2023 - Nov 2023
- Spearheaded innovative research under Prof. Akilan, utilizing a CNN model enriched by an attention mechanism. Addressed complex challenges related to fake news and cyberbullying, resulting in an impressive 35% maximum performance increment.
- Presented a paper to AIBThings-2023, The IEEE International Conference on AI, Blockchain, and Internet of Things, which boasts a record-breaking submission count of over 500 research papers. (Paper Link)
- Developed advanced data analysis techniques, resulting in a significant 25% decrease in false positives within NLP applications.
- Cultivated strategic alliances with multiple universities to enrich NLP models, leading to a substantial 1% - 35% enhancement in accuracy, acknowledged and documented in an IEEE conference paper.
- Spearheaded the implementation of innovative research methodologies, contributing to significant advancements in data analysis.
Softvan Pvt Ltd
Python Developer Intern
Jul 2019 - Dec 2019
- Coordinated the development of Android and web applications utilizing Flask and Python, captivating a user base exceeding 50+ individuals, and fostering engagement and user retention.
- Spearheaded the seamless integration of a chatbot using the Google Dialogflow API, significantly enhancing user engagement and communication within applications.
- Managed a high-performing team of 3, consistently surpassing project deadlines and expectations by implementing Agile methodologies, fostering collaboration, and refining development processes for heightened efficiency and project success.
- Integrated Google Dialogflow API into chatbots, optimizing customer service efficiency with AWS EC2. Resulting in a remarkable 25% decrease in customer wait times and a substantial 20% boost in customer satisfaction metrics.
- Enhanced proficiency in front-end web technologies like HTML, CSS, and JavaScript, enabling the crafting of responsive and user-friendly UIs, and sharpened abilities in time management, debugging, troubleshooting, and adhering to the Software Development Life Cycle (SDLC).
Silverwings Technologies Pvt Ltd
Web Administrator Intern
March 2018
- Delved into a wide array of web technologies, gaining profound insights into website creation, hosting, scaling, and maintenance processes. Proficiently utilized HTML, CSS, and JavaScript to enhance web development skills.
- Applied newfound web technology expertise to develop an impactful NGO website as part of my undergraduate web technology course. This experience highlighted my abilities in creating, hosting, and maintaining websites.
- Acquired valuable hands-on experience during the internship, solidifying my understanding of web development. Strengthened skills in hosting and website maintenance, setting a strong foundation for future projects.
- Leveraged the knowledge and skills gained during the internship to contribute effectively to web development projects. The experience enriched my understanding of the intricate details involved in creating and managing websites.
Education
Lakehead University
Master of Science in Computer Science
Sep 2021- May 2023
- I hold a Master of Science in Computer Science from Lakehead University, where I had the privilege of pursuing a comprehensive curriculum that included advanced courses in Machine Learning, Natural Language Processing (NLP), and Artificial Intelligence (AI). My dedication and commitment to my studies were reflected in my academic performance, culminating in an impressive 87.33% score during my master's program.
- During my time at Lakehead University, I embarked on an ambitious 8-month research project under the expert guidance of Professor Akilan. Our collaborative efforts led to a significant research breakthrough, resulting in the publication of a paper at the prestigious IEEE conference held in the United States on September 17, 2023. This accomplishment represents a significant milestone in my academic journey and highlights my dedication to advancing the field of computer science.
Gujarat Technological University
Bachelor of Engineering in Information Technology
Aug 2016 - Sep 2020
- I hold a Bachelor of Engineering in Information Technology from Gandhinagar Institute of Technology, affiliated with Gujarat Technological University. My dedication to my academic pursuits led me to achieve a remarkable CGPA of 9.44 out of 10 during my undergraduate studies. This educational journey provided me with a strong foundation in key subjects such as DBMS, Data Structures, Python, Operating Systems, and Artificial Intelligence.
- I actively pursued hands-on experience through internships, where I gained practical insights into the IT industry. Additionally, I participated in hackathons, and my team emerged victorious at the zonal level, demonstrating my problem-solving and innovative thinking skills.
Skills & Expertise
Personal Projects
My Complete Portfolio Projects List That I Have Worked On.
Customer Churn Analysis of Bank
I developed a comprehensive Power BI dashboard for bank customer churn analysis, featuring KPIs, interactive elements, and data visualizations, enhancing decision-making and retention strategies.
DynamicSales Insights: E-commerce Performance Dashboard
Optimized business intelligence capabilities by constructing a dynamic Power BI dashboard showcasing essential USA e-commerce metrics, including Profit, Margin, Sales, and Quantity. Empowered stakeholders to make data-informed decisions resulting in a 10% improvement in profit margins.
Airlines Data Analysis
In this GitHub file, you can find my analysis of open-source airline data from Kaggle. I leveraged Python libraries like Pandas, Seaborn, and Matplotlib to analyze the data, identifying crucial trends and patterns. This analysis empowers data-driven decision-making for optimizing revenue strategies.
NLP-driven content classification towards fake news and bully detection
Developed a hybrid unsupervised and supervised model for content classification detection for a final year master's project, achieving benchmark-beating accuracy, and also created a novel CNN model surpassing existing research. Conducted an extended study on the cyberbullying dataset and obtained good results, while gaining hands-on experience with the entire development pipeline, including debugging and troubleshooting. Crafted a comprehensive 5-page IEEE-formatted report.